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- Volkswagen Passat 2014-2019 (Virtual cockpit)
Volkswagen Passat 2014-2019 (Virtual cockpit) Repair - Instrument Clusters
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Common problems
- Fault code B2000-41
- Speaker failure
Is your complaint not listed? Please contact our customer service
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website.custom_page.product.how_we_work.message_stockHow we work
We remanufacture the part you send. Prices are exclusive of VAT and possible shipping costs. Offer only applies to garages and dealers and not to individuals.Repair of the Virtual Cockpit from the Volkswagen Passat B8 (2014-2023)
Active Info Display, Digital Cockpit, Virtual Cockpit: these are different names for the digital instrument panel of the Volkswagen Passat B8. In 2014, this model was the first Volkswagen to be equipped with the Active Info Display, as the component was called in the initial phase. Initially, this digital instrument panel was only used in the more luxurious versions, such as the Highline, but later it found wider application. Instead of traditional analogue meters, the Virtual Cockpit has a 12.3-inch screen that, in the words of Volkswagen, “presents all details with utmost precision in an elegant way.” Nice marketing language, but in addition to the modern appearance, this system also offers real practical advantages.
Thanks to the various display options, the Active Info Display can be personalised. In addition to a classic display, you can, for example, opt for the 'Navigation' profile. This displays a large navigation screen, while the speedometer and other meters are subtly displayed on the side of the screen.
Known issues with the Virtual Cockpit in the Volkswagen Passat
Common faults in the Volkswagen Passat Active Info Display include:
- Front Assist and/or Lane Assist do not work; indicator does not make a sound.
- Cruise control or distance radar does not function.
- The trip meter does not work; an error message appears on the display. Error code B2000-41 is stored.
- Defective display.
Do you have another problem? Please contact us to discuss the options.
Have your Volkswagen Passat Active Info Display repaired
Is your Virtual Cockpit experiencing one of the above faults? ACTRONICS offers a cost-efficient overhaul solution that costs only a fraction of the price of a new instrument panel. Start your overhaul order on this page and follow the steps to send the part including the order form to ACTRONICS. Our specialists subject each part to a thorough test before proceeding with the overhaul. Defective components are replaced and vulnerable parts are preventively renewed if necessary. Only when the Virtual Cockpit is fully functional again, the Plug & Play part will be returned, including a 2-year warranty.
Please note, important shipping information: Make sure the instrument panel is properly packaged for shipping, with special attention to the screen. Protect the display carefully to prevent damage during transport.
Do you have any questions? Please contact us. Our technical specialists are ready to help you!
1. Log in or create an account
ACTRONICS works exclusively with car companies, brand dealers and specialists. You need an ACTRONICS account to place an order. Our customer service will assess whether your account is approved based on the information you have entered.
2. Find your part and create an order
Select your vehicle at the top of this page and choose the part number that you can read on the part. Can't read the OE number? Then select the option "OE number is not in the list" on this page. Can't find the part? Then request a quote.
3. Enter your diagnostic information and order details
When you register a revision order, we ask for more information about your diagnosis, such as your observations and/or an error code. This helps us to carry out the revision. After this, you choose your shipping and payment preference and start the order.
4. Packing & shipping
Make sure the part is securely packed so that it is not damaged during transport. Have you chosen our pick-up service? Then we will ensure that the part is picked up from you. This happens on working days (between 08:00 and 18:00) often within a few hours. Have you chosen to ship it yourself? Then bring the package to a parcel point near you. In both cases, you will receive instructions from our customer service.
5. We test the part
We test and inspect your part as soon as it arrives with us. Then we start the revision. Sometimes our test shows something different than the diagnostic information. In that case, we will contact you and share our findings and diagnosis. We only charge test costs for this and no revision costs.
6. We revise the part
Our specialists revise your part. You will receive updates so that you are always aware of the status of your order. If your part has successfully passed our final test, we will ship it to you. If necessary, we will provide additional workshop instructions and tips.